Job Overview
Call Center Agent at King Casino
King Casino
Dar es Salaam
Are you passionate about sports and gaming? Do you excel in customer service and communication? Join our dynamic team as a Call Centre Agent at KING BET a renowned betting company dedicated to providing exceptional sport betting and gaming experiences to our customers.
Key Responsibilities:
- Provide outstanding customer support via phone, email, and chat channels.
- Assist customers with inquiries, account management, and technical support related to betting services.
- Educate customers on betting options, odds, promotions, and responsible gambling practices.
- Resolve customer issues and complaints promptly and professionally, ensuring customer satisfaction.
- Report to the team leader and collaborate with various supervisors to meet the needs of the customer service unit.
- Escalate all necessary issues to management in a timely fashion
- Maintain accurate records of customer interactions and provide a report to the team leader.
Requirements:
- Graduate (Diploma or equivalent in any Field)
- Excellent communication skills in English and Swahili (written and verbal).
- Experience with computers, browsers, and mobile devices
- Strong customer service orientation with a passion for helping others.
- Ability to multitask and work effectively in a fast-paced environment.
- Team Player with a positive “can do” attitude
- Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;
- Must be able to work 24/7 on Day or Night shifts and weekends/holidays as scheduled.
- Candidates with sports betting knowledge and betting are highly preferred
- Previous experience in a call center or customer service role is an advantage.
- Previous experience in a betting company in the same position is highly preferred.
If you’re enthusiastic, customer-focused, and ready to embark on an exciting career in the betting industry, we want to hear from you! Apply now by sending your resume and cover letter to:
[email protected] Subject CALL CENTER AGENT
Or you may deliver your applications to
KING CASINO 2nd/ 3rd Floor, Palm Village, Mikocheni (Warioba Street)
Only short-listed and successful candidates will be contacted