Job Overview
Corporate Relationship Manager
KCB Bank
KEY RESPONSIBILITIES
- Growth in business volumes, customer base and wallet share.
- Adequacy of personal competence to effectively perform Relationship Management tasks.
- Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
- Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
- Quality of management of customer expectations.
KEY RESULT AREAS
- Perspective
- Measurement Dimensions
- People
- Employee satisfaction
- Employee retention
- Competence development
- Customer Focus
- Customer satisfaction
- Customer base and active accounts growth targets
- Customer banking services wallet share
- Business Systems & Infrastructure
- Productivity or resource utilization standards or benchmarks
- Audit ratings
- Implementation of capability development and change programs
- Financial
- Customer deposit targets
- Loan & Advance targets
- Income (Revenue) targets
COMPETENCE REQUIREMENTS
- Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
- Technical skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
- Sales skills to prospect and close business
- Knowledge of Corporate Banking products as well as other relevant products.
- Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
- University Degree preferably in Business Managements i.e. Accounting, Finance, Marketing
Associate of chartered Institute of Bankers (or equivalent), MBA is an added advantage. - Three years of experience with similar responsibilities
Job Info
Job Identification: 3515
Posting Date: 01/21/2025, 03:43 PM
Apply Before: 02/04/2025, 03:43 PM
Degree Level: Bachelor’s Degree
Job Schedule: Full time
Locations: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
Corporate Relationship Manager Job Opportunity at KCB Bank
How to Apply:
